Privacy Policy

Last updated: September 23, 2026

This policy explains how Mallow & Merry handles information when you browse mallowmerry.com, place an order or contact us. For privacy questions or requests, email lsongrui620@gmail.com.

Information we collect

When you order or contact us, we collect the information you provide, such as your name, email address, billing and shipping addresses, phone number when provided, order details and support messages. If you create an account, we also store your account details and order history.

Our website and service providers may collect technical information such as your IP address, browser and device information, pages visited and cookies used to support the shopping cart, login, security and site statistics.

How we use information

We use information to process payments and orders, arrange delivery, provide order updates, respond to questions and refund requests, maintain accounts, protect the website, understand site usage and keep necessary business records.

Payments and service providers

PayPal processes payments. Information needed to complete a payment, including transaction and customer details, is shared with PayPal. PayPal handles payment information under its own privacy statement. Our store receives payment status and transaction details so we can manage your order.

We also use providers for website hosting, WooCommerce store functionality, site statistics and security, email delivery and shipping. Relevant information is shared as needed for these services. Providers may process information outside your state or country.

Google Analytics

We use Google Analytics to understand website visits and shopping activity, such as product views, items added to the cart, checkout starts and purchases. Analytics data may include browser and device information, referral sources, page activity, product identifiers, transaction identifiers and order values. This information is processed by Google to provide website and ecommerce reports. We do not intentionally send names, email addresses, shipping addresses or payment card details to Google Analytics.

For information about Google’s handling of data, see Google’s Privacy Policy. You can manage cookies in your browser and use Google’s Analytics opt-out browser add-on where supported.

Cookies and your choices

Cookies help remember your cart and session and support login, payment, security and site statistics. You can manage or delete cookies in your browser. Blocking some cookies may prevent the cart, checkout or account features from working correctly.

If you subscribe to promotional emails, you can unsubscribe using the link in those emails or contact us. Order and support messages may still be sent where needed to provide the service you requested.

Reviews and account information

If you submit a review, the review and the display name you provide may appear publicly after approval. Technical information may be used to detect spam. Please do not include private or payment information in a review.

Retention and privacy requests

We retain information as needed to fulfill orders, provide support, maintain business records, resolve disputes and meet applicable obligations. You can contact us to request access to, correction of or deletion of your personal information. We may need to verify your identity before responding, and some records may need to be retained for legal, accounting or security purposes.

Children

Our clothing is for children, but the store and checkout are intended for adult shoppers. If you believe a child has provided personal information to us, please contact us.

Updates and contact

We may update this policy as our store or services change. The date above shows the latest revision. Contact: lsongrui620@gmail.com.